Refund policy

30-day returns: You have 30 days from delivery to request a return. Items must be unused, in their original packaging, with all parts included.

How to start a return: Email streamstartgear@gmail.com with your order number and the item you want to return. We'll reply with return instructions and the return address. Please contact us before sending anything back.

Return shipping: Paid by the customer unless the item arrived damaged, defective, or wrong.

Damaged, defective, or wrong item: Email us a photo or short video within 30 days of delivery and we'll send a replacement or a full refund. No need to send it back.

Refunds: Once approved, refunds go back to your original payment method within 5-10 business days. Original shipping isn't refunded unless the item was damaged, defective, or wrong.

Cancellations: You can cancel within 12 hours of ordering for a full refund.