Shipping
Standard shipping is $4.99.
Orders are processed within 1-3 business days. Products marked "Ships from the US" usually arrive in 3-7 business days. All other items ship from our overseas warehouse and usually arrive in 7-20 business days. Orders with both may arrive in separate packages.
You'll get a tracking number by email as soon as your order ships. If your tracking hasn't updated in 7 days, email us at streamstartgear@gmail.com.
We currently ship to the United States only.
Returns
You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Email streamstartgear@gmail.com with your order number and we'll send return instructions. Please don't send items back without contacting us first.
Return shipping is paid by the customer unless the item arrived damaged, defective, or wrong.
Damaged or wrong items
If an item arrives damaged, doesn't work, or isn't what you ordered, email us a photo or short video within 30 days. We'll send a replacement or a full refund. No need to send it back.
Refunds
Approved refunds go back to your original payment method within 5-10 business days. Original shipping isn't refunded unless the item was damaged, defective, or wrong.
Cancellations
You can cancel within 12 hours of ordering for a full refund.